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DeafTawk – Sign Language Relay Service

Country

Pakistan

Import/Export

Export

Topic

Transfer Model

SOCIAL FRANCHISE

Status

DeafTawk es una empresa tecnológica emergente con ánimo de lucro con sede en Islamabad (Pakistán). Ha desarrollado una aplicación móvil que conecta a los usuarios sordos con intérpretes certificados de lengua de signos en tiempo real a través de videollamadas, utilizadas por particulares y empresas. Disponible en las plataformas IOS y Android, DeafTawk se ha replicado ahora en Singapur. Entre 2018 y 2020 ha proporcionado 94.000 horas de interpretación de lengua de signos a unos 18.000 usuarios en ambos países.

Solution

The general public is largely unfamiliar with sign language and there are shortages of qualified sign language interpreters.

Through the DeafTawk app, users can either choose ‘book now’ for instant interpretation via a video call, or ‘book later’ to schedule a specific time. With this option, users can specify the purpose of the call and choose an interpreter with relevant expertise.

The service is available 24/7 for individuals, businesses, and institutions (e.g., educational institutes and hospitals).

Organizations can book interpreters online and are matched to subject experts.

To work with DeafTawk, interpreters must have at least two years’ experience and undergo a three-day training workshop. Interpreters are based online and can work anytime, anywhere per their availability.

Impact

Between 2018 and 2020, DeafTawk provided approximately 94,000 hours of interpretation in Pakistan and Singapore.

Through the service more than 500 deaf users have gained employment and 79 have been enrolled in higher education.

DeafTawk employs over 1,100 interpreters and offers services in ten languages.

Goals

After expanding in Pakistan following a pilot, DeafTawk launched in Singapore in partnership with SG Enable and Enterprise SG, and with funding from Accelerating Asia. It aims to further expand in Asia, with a target of three additional countries in the next five years.

DeafTawk is currently looking to launch an Artificial Intelligence feature to translate into 26 languages and is also improving the app’s machine learning functionality.

Further Info

Deaftawk Documentary

Contact: Ali Shabbar : ali@deaftawk.com

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